We work hard to make your deliveries as fast and affordable as possible.
We may split your order up and deliver it on different days. How we do it depends on the lead times for each product on the order. We'll confirm the delivery dates for everything on your order confirmation.
The cut-off time for orders is 5pm, except during Back To School when it's 5.30pm.
The cut-off time for online orders via My Account for plain stock items is 7.30pm.
Bear in mind
Plain stock items
Next working day
We deliver to you before midday on the next working day as our standard service.
3 working days (order by 5pm)
If you order plain and embroidered or trimmed items at the same time, we'll ship them together unless you ask us to send the plain items first.
Delivery dates are usually longer for large orders and those placed during Back To School. At the busiest time of the year, we share daily lead time updates by email and online.
10 working days (order by 5pm)
During some religious festivals, we add 2 weeks to this lead time. We'll confirm the dates affected as soon as we can each year.
Garment and embroidery designs need to be approved before you can order these items.
Occasionally, some yarn colours may need to be ordered specially and this may mean a longer lead time.
Made-to-order Courtelle special knitwear
We can reduce this lead time to 4 weeks by using air freight at a cost of £1 per garment.
Delivery dates can be longer for large orders. For deliveries to the island of Ireland, please add an extra working day.
Time of arrival on the delivery date
Delivery price for a total order value is -
Before 12 noon
Before 12 noon on Saturday (after the delivery date)
Back orders ship for free
On those rare occasions when you order more stock than we hold, we arrange a back order for you which is an agreement to ship the items as soon as they're available again.
We do everything we can to avoid the need for back orders. We know you find them less convenient than simply getting what you need straight away. So we offer free delivery on back orders.
Back orders are available to customers with a credit account.