Privacy
The Company ("we", "us", "our") is committed to protecting your privacy and your personal data. This policy covers the following brands and websites:
One+All (oneandall.co.uk, my.oneandall.co.uk) — schoolwear wholesaler
The Making Of (themakingof.uk) — workwear wholesaler
The Company is the data controller for personal data processed through all of these websites.
This policy sets out the terms on which we will collect, hold and look after your personal data. It also tells you about your privacy rights and how the law protects you.
If you have any queries about this policy or how we use your data, please contact us using the details at the end of this policy.
This notice applies to:
Business contacts: Representatives, buyers, administrative staff, and employees of our corporate/business customers and suppliers.
Individual consumers: Sole traders, freelancers, or individual retail customers purchasing products directly for personal or independent use.
Website Visitors: Anyone browsing or using our websites online stores, and any person who we interact with as described in the next section.
By contracting with us or using our websites, you acknowledge that your personal data will be used in accordance with this policy.
If you have any questions, our contact details can be found at the end of this policy.
When Do We Collect Information?
We collect information from you when you become our customer or supplier, or contact us in person, by telephone, by email, by post, by My Account (my.oneandall.co.uk), or by a digital channel or social media (including live chat, X, Slack, Instagram and LinkedIn).
We also collect information from you when you voluntarily complete customer surveys, enter a competition or promotion, provide feedback, or complete a contact or registration form on any of our websites.
We may collect information about you from credit reference agencies when we undertake credit and identity checks (see below).
Information may also be collected when you visit any of our websites, for example via cookies, such as your IP address and other browser-generated information.
We may record calls for training and quality purposes, to enable us to deal effectively with queries or complaints and to comply with our regulatory obligations.
What Information Will We Collect?
We may collect the following information:
Your contact details, or those of your employees and personnel, such as name, address, telephone number and email address
Your date of birth, nationality, country of birth, country of residence, employment status and tax identification number (such as your National Insurance number)
Passport details, driving licence and utility bills
Details of any goods you sell to us, or ask us to supply
Your payment details (including card or bank information for transfers)
Details of your credit history and any records held by financial crime prevention services, on the Electoral Register, and by providers of utility services
Details of your employment status, income and source of wealth
Before we can contract with you for the purchase or sale of goods, we may need to obtain certain information about you to verify your identity and to meet our obligations under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 and any other applicable legislation. You are obliged to provide this information, and if you do not, we will be unable to contract with you.
Customers purchasing personalised items: Where you provide names, initials or other personal details for embroidery or printing purposes, this information is used solely to fulfil your order and is not retained beyond the period necessary to process and deliver it.
Privacy of Children
Our websites are not intended for children. We do not intend to collect, and will not knowingly collect, personal data directly from children below the age of 18. If you are a parent or guardian and believe your child has submitted personal data directly to us, please contact us and we will take steps to remove it.
The Lawful Basis
We will only use your personal data when the law allows us to. Most commonly, the lawful bases we rely on for processing your information are:
Contractual obligation. We process your data where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract, for example, where we need to create an account, fulfil an order or manage customer relationships.
Legal obligation. We process your personal data where it is necessary to comply with a legal or regulatory obligation (e.g., maintaining sales records for tax and accounting purposes).
Legitimate interests. Where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., managing customer relationships, credit checks, sending B2B marketing, maintaining network and website security). We contact you and send content we believe you would reasonably expect to receive from us, in accordance with the relationship we have with you, to provide the best service, product information and a secure experience.
Your consent. We will rely on consent, where you have explicitly agreed to receive specific marketing or allowed non-essential cookies.
How We Will Use Your Information
We use information held about you in the following ways:
To undertake credit and identity checks to comply with our anti-money laundering obligations and assess our credit risk (trade customers only)
To help protect your information and prevent unauthorised access to it
To deal with any queries, complaints or problems reported by you
For payment verification, debt tracing and debt recovery
To enable you to participate in our promotions or competitions
To enable you to participate in the interactive features of our websites and to ensure that content is presented in the most effective manner for you
To generate statistics relating to the use of our websites
To provide you with information about other goods or services we offer that are similar to those you have already contracted for, or enquired about — you may opt out of receiving this at any time by contacting us
Where required by law or to the extent necessary for the proper operation of our systems, to protect us or our customers, or to enforce the terms of any contract we have entered into with you
To notify you of changes to our terms of business
Disclosure of Your Information
We may disclose your information:
To businesses that are part of the same group of companies as us, or that become part of that group
To relevant service partners who provide us with support services (such as shipping and delivery contractors, contract embroiderers and technology providers)
To our appointed financial and professional advisers (including our bankers, accountants, lawyers and insurers), to the extent that they require access to the information in order to advise us
To credit reference agencies and other organisations to allow us to undertake the checks described in this policy
To debt collection agencies or to the Court
Where required to do so by any legal requirement
To law enforcement agencies to investigate or prevent fraud or activities believed to be illegal or otherwise in breach of applicable laws
To HMRC where obliged to do so by law, who may pass this on to tax authorities in other jurisdictions
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
We will not disclose your information to third parties other than as outlined above.
Credit and Identity Checks
This section applies to trade customers.
As part of our contracting process, we may carry out automated checks using your personal data — such as your name, postal address, date of birth, telephone numbers and employment status — including credit checks and identity checks obtained from credit reference agencies, the electoral register and providers of utility services.
We carry out these checks to meet our obligations under the Money Laundering Regulations 2017 and applicable legislation, and to assess our credit risk. The information obtained is used to determine whether an account can be opened. Credit reference agencies will record the details of our search and may record whether your application is accepted. We may make periodic searches with credit agencies to manage your account.
We may provide information to financial and other organisations involved in fraud prevention to protect ourselves and our customers from theft or fraud. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies. This information may be accessed by law enforcement agencies.
Storage of Your Personal Data
We will only keep your personal data for as long as necessary to fulfil the purpose(s) for which it was collected, and for as long as we are required to keep it by law.
We retain personal data collected in connection with our contractual obligations to you, and information provided for identity and anti-money laundering checks, for 7 years after the performance of our contract with you. You may require us to delete personal data once that period has expired, unless we are required to retain it for longer by law.
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorised access and disclosure.
We do not collect any Special Categories of personal data.
Where you have chosen a password to access parts of our websites, you are responsible for keeping that password confidential. We ask you not to share a password with anyone. We also recommend that you use our two-factor authentication process where available.
Sharing personal information overseas
We may transfer, or allow access to, your information internationally, including to countries outside the European Economic Area (EEA) such as Egypt, Bangladesh, China, the Philippines and Cambodia, when performing our contractual obligations to you. Where we or our service providers share your information outside the EEA, we will ensure that your personal data is adequately protected in accordance with applicable data protection laws by ensuring appropriate complaint safeguards are implemented.
You can update your personal data by contacting us at any time.
Cookies
Our websites use cookies and similar technologies to improve your experience and help us understand how our sites are used. For full details of the cookies we use, their purposes and how to manage your preferences, please see our Group Cookie Policy QAR50-608 on any of our applicable branded websites.
Your Rights
You have the following rights, which can be exercised by contacting us using the details provided below:
To ask us not to process your personal data for marketing purposes
To access personal information held about you and to obtain a copy of it
To prevent any processing of personal data that is causing or is likely to cause unwarranted and substantial damage or distress to you or another individual
To obtain the rectification or completion of personal data which is inaccurate or incomplete
To restrict or object to the processing of your personal data and to request its erasure under certain circumstances
In certain circumstances, to receive a copy of your personal data in a structured, commonly used and machine-readable format, and to require us to transmit that data to another data controller where technically feasible
To be informed about any use of your personal data to make automated decisions about you, and to obtain meaningful information about the logic involved and the significance and envisaged consequences of this processing
To lodge a complaint about the way your personal data is being used
To withdraw your consent to any use by us of your personal data otherwise than for one of the legitimate purposes set out above
Changes to This Policy
We reserve the right to amend this policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to check this page regularly for any changes.
Contacting Us
If you have any queries, comments or requests regarding this policy, or would like to exercise any of your rights, please contact us:
One+All and My Account
Email: theteam@oneandall.co.uk
Post: Unit 1A Discovery Park, Crossley Road, Stockport, Cheshire SK4 5DZ
The Making Of
Email: theteam@themakingof.uk
Post: Unit 1A Discovery Park, Crossley Road, Stockport, Cheshire SK4 5DZ
You can also complain to the ICO if you are unhappy with how we have used your data.
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk
Effective: 1 September 2026.