Our Customer Charter

It's important to be transparent and ethical. We respect our markets and value the contributions of our customers and competitors. We act in our customers' best interests, pledging:

• We care about the products and services that we offer and we aim to offer a comprehensive customer care service.

• We will build strong partnerships with our customers and suppliers.

• We will supply affordable, functional products made with the best quality fibres and fabrics with fair pricing to our customers.

• We will test all our products to the highest quality standards.

• We will communicate with our customers in a clear and understandable way.

• We care passionately about the world in which we live and we word hard to minimise our impact on the environment.

• We accept our corporate and social accountability, choosing partners who are morally sound and share our values.

• Our oversea partners operate factories which are fully compliant with health, safety and child labour regulations. Our aim is to ensure all our suppliers meet or exceed the ETI Base Code. To achieve this, we publish their annual audits on our website and share details of our ssocial initiatives.

• We look after our people who are co-owners. It's their right to help direct our company and to be treated fairly.

• We adhere to UK health and safety standards.

• It is our intention to support the official stockists of our products, who are the retailers who support us. In everyting we do, our strategy is to support our retail customers.

• It is our intention to support our customers to grow their businesses. The strategy of our direct business is to focus on areas where there is no One+All customer to supply schools.

• We support the aims and aspirations of The Schoolwear Association and believe the industry is stronger for it.

• We believe that we should contribute to the future of textile manufacturing industries, so we participate in forums which we judge will benefit its development.

Updated: November 2024.